Stadthotel Heilbronn

As of 04/2023

Stadthotel Heilbronn UG (haftungsbeschränkt)
Neckarsulmer Str. 36-38
74076 Heilbronn

1) Booking

The application is concluded through the hotel's order confirmation with the customer (uniform term for the customer, organizer, guest, etc.). These terms and conditions are part of the contract; they apply to all services provided by the hotel, in particular to the provision of hotel rooms, conference and banquet rooms and other hotel premises (hereinafter referred to as: services provided). If a third party has made an order for a customer, they are jointly and severally liable to the hotel with the customer. The hotel can demand an appropriate advance payment from the customer and/or the third party. Subletting or re-letting requires the written consent of the hotel.
The prices are based on a dynamic pricing model. The prices for our rooms therefore vary depending on demand and occupancy and are determined according to the price list valid at the time the services are provided. If a fixed price is stated in the order confirmation and more than 2 months pass between the conclusion of the contract and the provision of the service, the hotel is entitled to make price changes. If a minimum turnover has been agreed and this is not achieved, the hotel can demand 60% of the difference as lost profit, unless the customer can prove a lower loss of profit or the hotel can prove a higher loss of profit.
Reservations - including those for a customer who is a tour operator, which initially only bind the hotel (options) - are made available for free sale again after the deadline (option date) has expired. There is no entitlement to the room, service or price. Reservations - including those for a customer who is a tour operator, which initially only bind the hotel, can be canceled by the hotel up to 3 months before arrival without giving reasons.
The agreed fee for booked or rented rooms must be paid even if the booking is later canceled by the customer (§ 552 BGB). Any cancellation must be made in writing. Cancellation day (calendar day) Hotel's claim before arrival
a) Free cancellation possible up to 1 day (deadline 2 p.m. hotel time). Cancellation after 2 p.m. hotel time will be charged 80% of the total amount of the reservation. 
b) From the day of arrival 80% of the total amount will be charged.
c) If you do not arrive 100% of the total amount will be charged. All cancellations must be made in writing.

2) Group bookings/tour operators

For booked or rented rooms in group bookings (agreed special conditions such as fixed price, reduced price and meals/dishes) from 9 rooms (group booking), the agreed fee must be paid even if the booking is later cancelled by the customer (§ 552 BGB). Any cancellation must be made in writing. Cancellation day (calendar day) Hotel's claim before arrival
a) Free cancellation possible up to 20 days.

b) 19th day to 10th day 50% of the total amount will be charged.

c) 9th day to 2nd day 80% of the total amount will be charged.

d) From the 1st day before arrival 100% of the total amount will be charged.

e) In case of no-show 100% of the total amount will be charged. All cancellations must be made in writing.

2. Reservations - including those for a customer who is a tour operator - that initially only bind the hotel (options) will be made available for free sale again after the deadline (option date). There is no entitlement to the room, service or price.

3. Reservations - including those for a customer who is a tour operator - that initially only bind the hotel can be canceled by the hotel without giving reasons up to 3 months before arrival without replacement. There is no entitlement to the room, service or price.

3) Events

For events that extend beyond the contractually agreed period, otherwise beyond midnight to a maximum of 3:00 a.m., the hotel will charge additional expenses for family celebrations, such as weddings, etc., in particular for follow-up events and staff.
a) The hotel will endeavor to carry out wake-up calls with the greatest care.
b) Messages, mail and goods intended for the customer will be handled with this care. The hotel will take care of storing, delivering and - if requested for a fee - forwarding them.
c) Items left behind will only be forwarded on request, at the customer's risk and expense. The hotel will keep the items for six months and charge an appropriate fee for this. After that, the items will be handed over to the local lost property office if they have any recognizable value.
d) Any liability of the hotel under a) - c) is excluded.

4) Parking/Services

If the customer is provided with a parking space in the hotel garage or on a hotel parking lot, even for a fee, this shall constitute no storage contract is concluded. The hotel has no duty to monitor the vehicle. The hotel is only liable for direct damage to the vehicle that is based on a defect in the parking space that already existed when the parking space was provided, within certain damages covered by insurance. The damage must be claimed from the hotel no later than when the customer leaves the hotel premises.
The hotel is liable for the care of a prudent businessman. Should disruptions or defects in the hotel's services occur, the hotel will endeavor to remedy the situation upon immediate complaint from the customer. Irrespective of clause 7 and §§ 701 ff. BGB, the hotel is only liable in the event of intent or gross negligence on the part of the hotel's legal representatives or senior employees. Storage requires an express agreement. The customer is only permitted to offset, reduce or retain payment in the event of undisputed or legally established counterclaims. Any liability of the hotel is - apart from §§ 701 ff. BGB - limited to the amount of the agreed rental price. The limitation period for all claims of the customer is 6 months, calculated from the termination of the contract. This limitation of liability and short limitation period also apply in favor of the hotel in the event of a breach of obligations when initiating the contract, positive breach of contract and unlawful acts.
In the event of force majeure (fire, strike, etc.) or other impediments for which the hotel is not responsible, in particular those outside the hotel's sphere of influence, the hotel reserves the right to withdraw from the contract without the customer being entitled to any claim, for example for compensation.
The customer is liable to the hotel for damages or losses that occur during the term of the contract, unless the damage is within the hotel's area of ​​responsibility or was caused by a third party and the third party actually provides compensation, which must be proven by the customer.
The attachment of decorative material or other items is not permitted without the hotel's consent. These items must comply with local fire regulations.
The customer must obtain the official permit required for an event in good time at his own expense. He is responsible for complying with public law requirements and other regulations. Any fees payable to third parties for the event, in particular GEMA fees, entertainment tax, etc., must be paid directly to the creditor.
If the hotel procures technical or other equipment from third parties for the customer, it acts in the name and on behalf of the customer; the customer is liable for the careful handling and proper return of the equipment and releases the hotel from all claims by third parties arising from the provision of the equipment.
The customer is generally not allowed to bring food and drinks to events. In special cases (e.g. national specialties) a written agreement can be made about this; at a minimum a service fee or corkage fee will be charged.
Newspaper advertisements, other advertising measures and publications that are related to the hotel and/or that contain, for example, invitations to interviews or sales events, generally require the written consent of the hotel. If publication is made without such consent and essential interests of the hotel are thereby impaired, the hotel has the right to cancel the event for additional services, in particular catering. In this case, clause 4 of the General Terms and Conditions (payment of rent and reasonable remuneration) and the appendix to these terms and conditions apply accordingly. Booked rooms are available to the customer from 3:00 p.m. They must be vacated by 11:00 a.m. on the day of departure at the latest. Unless a later arrival time has been expressly agreed, the hotel has the right to reassign booked rooms after 6:00 p.m. without the customer being able to derive any claim from this. The customer does not acquire any right to the provision of specific rooms or rooms. If these are promised in the order confirmation but are not available, the hotel is obliged to endeavor to find equivalent replacements in the hotel or in other properties. Invoices without a due date are payable within 10 days of the invoice date without deductions; default occurs upon receipt of the first reminder. From the time of default, the invoice will be subject to interest at 4% above the Bundesbank discount rate, unless the hotel can prove a higher damage caused by the default or the customer can prove a lower damage caused by the default. A reminder fee of €5.00 is due for each reminder after the default has occurred.
The place of performance and jurisdiction for both parties is the location of the hotel.
Deviating agreements or ancillary agreements must be Effectiveness of the written form. Should individual provisions of the contract - including these terms and conditions - be invalid, this shall not affect the validity of the remaining provisions. The parties shall immediately replace the invalid provisions with valid ones that come as close as possible to the meaning of the invalid ones.